Privacy Policy

1. Introduction

Savendolaro ("we", "our" or "the Site") is committed to protecting the privacy of users who visit our website. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) of Mexico.

By using our website, you accept the practices described in this policy. If you do not agree with any aspect of this policy, we recommend that you do not use our services.

2. Data Controller

Business Name: Savendolaro

Address: Margarita Maza de Juárez 206-Interior C, Jesus Garcia, 86040 Villahermosa, Tabasco, Mexico

Phone: +52 993 352 4458

We are responsible for the processing of your personal data and are committed to guaranteeing your privacy and security in accordance with applicable legislation.

3. Personal Data We Collect

We collect different types of personal information depending on your interaction with our site:

3.1 Data Provided Directly

When you use our contact form, we collect:

• Full name
• Email address
• Phone number
• Subject and content of the message
• Any other information you voluntarily choose to share

3.2 Automatically Collected Data

When you browse our site, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and browsing time
• Date and time of access
• Referring website
• Cookie and similar technology information

4. Purposes of Data Processing

Your personal data will be used for the following purposes:

4.1 Primary Purposes (Required)

• Respond to your inquiries and information requests
• Provide educational attention and support about tandas and cooperatives
• Maintain communication regarding topics related to your request
• Comply with legal and regulatory obligations
• Improve user experience on our website

4.2 Secondary Purposes (Optional)

With your express consent, we may use your data to:

• Send informational newsletters about financial education
• Conduct satisfaction surveys
• Statistical analysis and content improvement
• Inform about updates to our educational services

If you do not want your data to be used for these secondary purposes, you may express your refusal at any time without affecting primary services.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site. For more detailed information, please see our Cookie Policy.

Cookies allow us to remember your preferences, analyze site traffic, and personalize content. You can configure your browser to reject cookies, although this may affect site functionality.

6. Sharing Data with Third Parties

We do not sell, rent, or share your personal information with third parties for commercial purposes. We only share data in the following circumstances:

• Service providers: Companies that help us operate the website (hosting, analytics, email). These providers have limited access and are contractually obligated to protect your information.
• Legal compliance: When required by law, court order, or competent authority.
• Rights protection: To protect our legal rights, prevent fraud, or ensure the safety of the site and users.

All third parties with whom we share information are obligated to maintain the confidentiality and security of your personal data.

7. International Data Transfers

Some of our service providers may be located outside of Mexico. In these cases, we guarantee that such transfers are made under appropriate legal mechanisms that ensure an adequate level of protection, such as:

• Approved standard contractual clauses
• Internationally recognized privacy certifications
• Express consent from the data subject

8. Information Security

We implement administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or destruction:

• SSL/TLS encryption for data transmission
• Restricted access to personal data only for authorized personnel
• Authentication and access control systems
• Continuous monitoring of security vulnerabilities
• Regular staff training in data protection
• Periodic backups

However, no method of Internet transmission is completely secure. We do our best, but we cannot guarantee absolute security.

9. ARCO Rights

According to the LFPDPPP, you have the right to:

• Access your personal data in our possession
• Rectify inaccurate or incomplete data
• Cancel your data when you consider they are not being processed according to law
• Object to the processing of your data for specific purposes

To exercise these rights, you can send us a written request through:

• Contact form on our website
• Postal mail to our physical address
• Phone call to +52 993 352 4458

Your request must include: full name, address, official identification, clear description of the data on which you wish to exercise ARCO rights, and any document that facilitates locating your data.

We will respond to your request within the 20 business days established by law.

10. Revocation of Consent

You may revoke the consent you have given us for the processing of your personal data at any time. To do so, follow the same procedure described for exercising your ARCO rights.

Revocation will not have retroactive effects and may take up to 20 business days to process. Please note that in some cases we may not be able to honor your revocation request if there is a legal obligation requiring us to continue processing your data.

11. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Criteria for determining the retention period include:

• Duration of our relationship with you
• Legal retention obligations
• Business operational needs
• Resolution of potential disputes

Once data is no longer necessary, we will proceed with its secure deletion or irreversible anonymization.

12. Minors

Our website is not directed to minors under 18 years of age. We do not intentionally collect personal information from minors without parental or legal guardian consent.

If we discover that we have collected data from a minor without parental consent, we will take immediate steps to delete that information from our servers. If you believe we might have information from a minor, please contact us immediately.

13. Links to Third-Party Sites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reading the privacy policies of any website you visit.

14. Changes to this Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make significant changes, we will post a prominent notice on our website and update the "Last updated" date at the beginning of this policy. We recommend reviewing this policy regularly to stay informed.

15. Applicable Law

This Privacy Policy is governed by the laws of Mexico, specifically:

• Federal Law on Protection of Personal Data Held by Private Parties
• Regulation of the LFPDPPP
• Privacy Notice Guidelines issued by INAI

16. Data Protection Authority

If you believe your right to personal data protection has been violated, you may file a complaint with the National Institute of Transparency, Access to Information and Personal Data Protection (INAI):

Website: www.inai.org.mx

Phone: 800 835 4324

Email: atencion@inai.org.mx